Terms & Conditions

1. Estimates & Payment
 
1. Arpo works both by Fixed Price quotes and on Time & Materials (T&M) basis. Estimates are valid for 30 days.
2. The estimate is based on information provided from the client regarding project requirements at the time of estimation. The estimate is subject to change. The Actual cost may change once all project elements are finalized or negotiated. Prior to any changes of cost, the client will be notified.
3. The invoices on the based Fixed Price are sent every week on Monday. The invoices on Time & Materials (T&M) are sent every last day of the month. The basis is factual hours/days worked.
4. When a quotation has not been provided, Arpo's accountant mails a detailed receipted invoice within 48 hours. The Client understands that the payments are to be made after the completion of each project milestone before beginning the next milestone. Work may be paused if payment is not made within 14 days
5. All prices include sales tax at the appropriate rate.
6. The estimate of web design & development projects is based on the actual scope of work documented in the Vision & Scope document. In the case of Time & Materials (T&M), the re-estimated will be provided and charged when the project finishes. If a Fixed Price is applied the estimation is fixed and will not be changed.
7. A 10% “security deposit” is required to kick off all new projects. The deposit will be credited against the go-live final month invoice. The 10% is based on the estimated total project delivery.
8. The costs for the third-party software or extensions are not included within our quotes. Arpo informs their customers if third-party software or extensions are required. Only after the customer's approval, Arpo may include the costs of the quote.
10. In case the payment has not been transferred to the Arpo account is it the customer's liability to cover the corresponding costs. This may include but not limited to all legal and debt collection commissions and expenses.

2. Ownership & Inclusions

11. The designs, development code, and systems are Arpo's property till the invoices are paid.
12. Such artifacts as wireframe and web design estimates include one concept and the possibility of redesign up to 2 rounds per page. In case of additional fixes, the estimated hours are increase (T&M) or the total estimate increases (Fixed Price) on the base to general rate. The changes in the delivery time also may be extended depending on the total rounds of changes within any given project.
13. Search Engine Optimisation services are calculated separately and are not included in the website development estimates (unless otherwise agreed).
14. Arpo guarantees the work of the projects in the browsers agreed with the customer.
15. In case the third party software or extensions/apps issues/bugs appear, Arpo charges additional payments as these fixes are included within scope estimates.
16. The scope estimates do not include upgrades connected with new software versions released after development has started (for ex. from Magento 2.4.1 to Magento 2.4.2).
17. The scope estimates do not include fixes of the issues or bugs related to the core software.
18. The scope estimates do not include bug fixes related to the software version updates released after development.
19. The basis for the scope estimates is the information provided and documented in the Vision and Scope document, communication, and other documents provided by the client. The vague requests are considered as ‘change requirements’.
20.The scope estimates are base on the assumption that the default functionality of the required software (for ex. Magento or Shopify) will be used. Unless other was and documented as a part of the requirements before the estimate.

3. Changes & Delivery

21. All change requirements to designs after confirmation are influencing the estimate variation. Fees are calculated on the Arpo hourly rate.
22. The Arpo “daily rate” Arpo is based on 8 billable hours per day. The time tracked in no less than 0,15 hour.
23. The delivery timetable may be changed as a result of unforeseen circumstances, delays in client response times frames (more than 48 hours), or not determined changes in design in the Vision and Scope document.
24. The scope estimates that up to 15% is the management time of the project. In case of the additional time needed to manage the project, only after the client's acceptance, the T&M scheme based on the calculated Arpo hourly rate is applied.

4. Hosting

27. Arpo usual deployment requirements for the project is ssh access for clients hosting if they own websites. It is needed to increase the speed of the deployment workflow and reduce human error. In case the client does not provide ssh access the additional time/fees are calculated for each deployment. Unless others are agreed and determined with the client.
28. The Arpo ‘monthly retainer’ does not cover hosting support intervention, proactive monitoring, or 24/7 response times. Clients with unmanaged hosting can purchase our ‘managed service hosting support’ contract.
29. Arpo may propose cloud hosting and hosting managed services (aws+azure/google cloud/other cloud suppliers). The hosting terms and pricing are determined in the estimate separately.

5. Support

30. A 1-week hyper care period after go-live is included in the fixed cost project and not included in Time & Materials (T&M) project. During this time Arpo will endeavor to resolve major bugs that appear with daily releases.
31. Arpo recommends monthly support for bug fixing and additional feature development post-go-live - 10 hours each month. This is optional, terms to be detailed and agreed in a separate arrangement
32. The support includes website fixes or data restores required as a result of client error or any third party. This is subject to resolution at the standard Arpo hour rate.
33. The client is expected to test fully any application or programming relating to a site developed by Arpo before being made generally available for use.
34. The payments for the support are to be organized as an active ‘monthly retainer’ - fee paid in advance for our support services. Work can not commence if the client has overdue payments.
35. Arpo will continue to track time on the ‘monthly retainer’ to support the client’s site above the minimum monthly commitment hours unless specifically requested.
36. Deployments required outside of business hours will be charged at double time.
37. The Client may cancel the retainer with twenty (20) business days notice in writing.
38 Arpo reserves the right to adjust charge out rates in the future with twenty (30) days notice
39. Issues requiring urgent resolution outside of business hours, weekends, and Ukrainian public holidays are tracked at double time.